Douglas Stafford is the largest niche market specialist, Mystery Shopping and Performance Evaluation company in the UK.
Working with many of the world’s most recognised brands for over 27 years, Douglas Stafford has become the market leader in the provision of Performance Improvement Analysis, covering a wide variety of channels that fit most budgets and requirements.
With a Head Office Project Management team of over 115, along with a national team of Researchers, Auditors and Trainers, Douglas Stafford is well-equipped to develop a bespoke Performance Improvement Programme for your organisation.
Douglas Stafford has a Quality Management System in place inline with the QMS standard, ISO 9001 and was certificated in November 2011 with regular independent audits for compliance.
ISO 9001 provides existing and potential clients with the reassurance that they are dealing with a company which has placed itself under independent scrutiny, and that has been externally audited and confirmed by BSI British Standards as having policies and procedures in place which enable the delivery of consistently high standards of service and products.