Delight for Douglas Stafford as the company retains ISO 9001

 

By Jamie White – Head of Communications

 

Mystery shopping and performance improvement specialist, Douglas Stafford, has retained its coveted ISO 9001, after a thorough and robust two-day auditing process of its Quality Management System.

 

The company, which is based at Lakeside North Harbour, Portsmouth, was informed that the prestigious certification would be re-issued following a successful external audit.

 

In the report, the external auditor commented: “The internal audit process – a mandatory activity for all ISO accredited companies – was carefully examined and the company must be praised for the level of supporting evidence gathered during the process.

 

“The amount of detail documented within each audit report was extremely thorough and represented one of the best internal audit processes seen by the auditor.”

 

In order to provide a top level of service, quality procedures at Douglas Stafford need to be tightly controlled, while displaying a commitment to quality which runs through the business and sets the company apart from other mystery shopping companies.

 

There was further praise for Douglas Stafford by the auditor, who added: “It is the opinion of this auditor that the management system is working well for the business and operational control appears to be robust and working for the company.

 

“The links between policy goals, improvement objectives, process control and correction within the system are said to be very good.”

 

Douglas Stafford Commercial Director, John Fieldhouse, said: “We are delighted to have retained this internationally-recognised symbol of quality after a very robust and thorough auditing process.

 

“It is very pleasing to be commended so highly by the auditor for our efforts, following the full, in-depth check of all our processes and systems.

 

“We are constantly evaluating our processes and systems to ensure our standards are maintained and continually improved, which ultimately benefits our team and our clients.

 

“ISO 9001 provides existing and potential customers with the reassurance that they are dealing with a company which has placed itself under independent scrutiny, been externally audited and confirmed by BSI British Standards as having policies and procedures in place which enable the delivery of consistently high standards of service and product.”

 

Douglas Stafford has been working with national and international companies across a broad range of consumer markets for 25 years, delivering mystery shopping and performance improvement programmes which help measure, analyse, understand and improve thecustomer experience.