By Jamie White – Head of Communications

Two team members working in the Contact Centre of mystery shopping and performance improvement company, Douglas Stafford, have been commended for their excellent performance.

Poppy Dugan (left) and Tania Deck (right) achieved outstanding results after the company took on an exciting new Contact Centre programme.

The pair were tasked to speak to existing customers of one of Douglas Stafford’s valued clients and encourage them to use a new online service, designed to enhance the customer experience.

The programme was completed ahead of schedule and to an exceptional standard. They were presented with a bottle of wine each to mark their achievements.

Douglas Stafford Operations Manager, Paul Brown, said: “Congratulations to Poppy and Tania. They fully deserve the recognition for doing an excellent job. The programme ran very smoothly from the start, and they took full ownership and were pro-active throughout.

“We have a fantastic team and I am very proud of them. The team as a whole is delivering exceptional service and getting positive results, which is excellent.”

Mystery Shopping and Performance Improvement company, Douglas Stafford, provides tailored bespoke nationwide mystery shopping and customer experience programmes to include Telephone Mystery Shopping, Report-Based Mystery Shopping, Email Mystery Shopping and Video Mystery Shopping to a range of clients in various industry sectors, along with Contact Centre initiatives.