Since 1955 The Wheel Specialist has been offering a professional and complete service to customers, refurbishing, redesigning and repairing alloy…
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High quality customer service is central to The Wheel Specialist
By . | Published February 17th, 2011Customer Profile: Red Funnel
By . | Published February 7th, 2011Red Funnel is an integrated transport, travel and leisure company employing some 400 people in Southampton and on the Isle…
Douglas Stafford Chooses Charities for 2011
By . | Published February 2nd, 2011Two very worthy charities have been chosen by Douglas Stafford to be the focus of its fundraising efforts for 2011….
Toyota (GB) PLC award 3 year Mystery Shopping contract to Douglas Stafford
By . | Published January 28th, 2011Toyota (GB) PLC has selected mystery shopping experts Douglas Stafford for their programme of performance evaluation for new sales of…
From pen and paper to MI5-style gadgets – two decades of mystery shopping
By . | Published January 13th, 2011The mystery shopping industry has come a long way over the past two decades. In its infancy, researchers pretending to…
Honda Motorcycles increase Mystery Shopping programme
By Katie Archer | Published December 30th, 2010Following a successful pilot project, Honda Motorcycles have commissioned performance improvement experts Douglas Stafford to conduct a quarterly programme…
Appointments training pays dividends for leading Motor Group
By Katie Archer | Published December 29th, 2010A training course aimed at helping car sales executives make more appointments with likely customers has paid off for…
Local charities benefit from fundraising efforts
By . | Published December 22nd, 2010Two local charities have benefited from the fundraising efforts of staff at mystery shopping company Douglas Stafford. £2000 has been…
Warning: Douglas Stafford Scam Alert
By Katie Archer | Published December 21st, 2010It has come to our attention at Douglas Stafford Limited that there is a scam circulating predominantly in the…
Barcelona call centre to work with Douglas Stafford
By . | Published December 17th, 2010The customer handling skills of a company’s call centre staff in Barcelona are to be monitored by performance improvement experts…
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