Douglas Stafford has vastly increased its data storage systems in order to give its clients an enhanced level of service….
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Douglas Stafford upgrades IT to further enhance service
By . | Published November 2nd, 2011Douglas Stafford passes first stage of ISO9001
By . | Published October 31st, 2011Douglas Stafford has passed the first stage of its ISO9001 certificate in recognition of its quality management systems. “We are delighted,”…
Hyundai team visit Douglas Stafford and then take to the water
By . | Published October 28th, 2011A team from Hyundai Motors UK and two leading dealerships visited Douglas Stafford’s offices last week and then took to…
More MOT failures as motorists postpone servicing – leading to higher long term costs
By . | Published October 26th, 2011More and more motorists are putting off having their cars regularly serviced resulting in increased MOT failures, according to an…
Peter Cooper staff celebrate high ranking in Volkswagen’s customer satisfaction results
By . | Published October 24th, 2011Peter Cooper’s Shirley dealership has been ranked in the top 10% in the country for its excellent customer service. Staff are…
Event weekend success for Bristol Street Motors Leicester
By . | Published October 17th, 2011Douglas Stafford has helped another dealership to achieve great results over a recent event weekend. Bristol Street Motors Leicester, part of…
Dealer group sees great results through working with Douglas Stafford
By . | Published October 14th, 2011Leading Sussex dealer group Becks has been getting great results through working with Douglas Stafford’s specialist automotive customer contact centre…
Survey shows how crucial it is to keep customers loyal
By . | Published October 7th, 2011The need for car manufacturers to continue to work hard at keeping their customers happy has been highlighted by a…
Dealing with complaints effectively is vital
By . | Published October 3rd, 2011A new survey has revealed that retailers receive 166 million complaints each year, 82% of which are about bad customer…
Sailing trip extended for keen sailors
By . | Published October 3rd, 2011Staff from The Co-Operative Motor Group took to the water aboard Douglas Stafford‘s yacht Lady Diane for a day’s sailing…
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