Latest News
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Douglas Stafford Donates £1500
Barely Born Charity recieves £1500.
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Sailing on the Solent
Douglas Stafford entertains its clients on 'Lady Diane'.
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Douglas Stafford 20th Anniversary
Douglas Stafford is proud to be celebrating its 20th anniversary.
Case Study
Claire's Case Study
With a new customer handling sales process being trialled in a cross section of its stores, Claire's Accessories wanted more meaningful insight from their Mystery Shopping. Moving away from their traditional report-based programmes, they appointed Douglas Stafford to regularly assess the performance of their branch network and show Claire's management what was happening on their front line.
Consistent high standards
From our findings, Claire's have been able to identify training effectiveness. They've also been able to compare the new sales process with the old and fine tune it where necessary. A “Best Practice” DVD is to be produced, to help management teams train existing and new staff to ensure a consistent high standard of service is the norm – no matter what Claire's store you visit.
Testimonial
"Douglas Stafford were very quick to adapt to our needs and understanding our business requirements. They turned around our project in an extremely short timescale at short notice, providing us invaluable feedback that has provided us a platform on how to move forward with our new customer handling processes. I would not hesitate to recommend Douglas Stafford for their professional and efficient service."
Dani Masters
Retail Operations and Communications Manager
