Interactive Training Media

Sometimes it is necessary to target individuals for training, for example: you may wish to train a new staff member, you may have an employee who could benefit from a refresher course, or perhaps you have an experienced team member who is looking to further themselves through specialist training. This type of one-to-one training can be time-consuming and costly to implement.

In these situations, the solution is an interactive training CD-ROM. Training this way has many advantages: trainees can work at their own pace, you do not have to take an experienced member of staff off the shop floor to give instruction to a colleague, and, if necessary, trainees are able to pause their training and go back to dealing with customers during busy periods. Managers are also able to establish training targets by, for example, setting weekly goals for staff to complete certain areas of the training CD-ROM.

As an example, your CD-ROM could compliment your mystery shops by being organised into modules that correspond with areas of the sales process. Staff would then be able to review their mystery shop results, note where they are failing or doing badly, navigate to the corresponding section on the CD-ROM and revise those areas.

Your CD-Rom could include:

• An introduction and instruction from a representative of your company.
• Instruction from one of our in-house trainers.
• Video footage – either from your company’s mystery shops, or scenario based role-play using actors.
• Animation.
• Question and answer sessions.
• Revision sections.

Your CD-ROM will be compiled exclusively for your company, and can therefore include whatever information you require, and use whatever method is best suited to your needs to convey that information.