It’s free to sign up:
It’s free to register as a Mystery Shopper for Douglas Stafford and you can choose what kind of assignments you complete. Full training is provided by our dedicated CX team and we’ll be here to support you every step of the way.
Improve customer service:
By pretending to be a real customer, you get to experience the quality of service of various business types, including automotive dealers, retail stores, motorcycle centres, hotels, and property developers. Your visits will allow businesses to experience their own service first-hand, offering valuable insight into the customer experience, to see what works and to see where improvements could be made.
Have your say:
The assignments may be fictitious, but your experience is real and businesses want to hear your opinion. If you have something to say about the customer service that you received, whether good or bad, our tailored reports give you the chance to have your say. Your opinion will be used to improve the quality of their services, to improve satisfaction and enhance the customer experience.
After the successful completion of an assignment, you will earn money and/or reimbursement for your time and efforts.