FAQ Page

/FAQ Page
FAQ Page2016-10-21T12:47:36+00:00
How will I know if the correct form of measurement has been implemented?2016-10-21T12:49:43+00:00

Our Account teams, along with our Account Directors, Customer Improvement Directors and Training Directors, have a vast amount of experience, not just working with our clients in developing customer improvement programmes, they also have a wide range of industry expertise that will ensure that if you select Douglas Stafford as your provider, they will work with you to ensure success.

Can you provide any testimonials?2016-09-28T12:57:51+00:00

Please follow this link, where you will find a selection, please contact us on 0800 783 1913 to speak to one of our Account Team members for further information.

What experience do you have?2016-09-28T12:56:21+00:00

Douglas Stafford was founded by its current CEO in 1989. Since the company was founded it has built up an excellent reputation in Customer Service Initiatives, including Mystery Shopping, Customer Satisfaction Surveys (CSI), Training and other Performance Improvement programmes.

My company has a live chat facility, can that be monitored?2016-09-28T12:54:59+00:00

Douglas Stafford has a dedicated team to take and manage all live chat activity. Your dedicated Account Manager will advise, develop and implement a programme that provides your organisation with the information they need to improve performance in this area.

Can you monitor any follow-up activity?2016-09-28T12:53:21+00:00

There is an option to have dedicated email and telephone numbers where all post enquiry activity can be monitored and reported on.

Have you got any quality management process accreditation?2016-10-21T12:49:46+00:00

Douglas Stafford is proud to have a certified Quality Management Standard ISO9001. The accreditation is independently audited every year and provides our clients with the reassurance that they are dealing with a company that places itself under independent scrutiny and has the correct policies and procedures in place.

How is it best to use the information to develop my teams?2016-10-21T12:49:46+00:00

There has to be an element of self improvement using the information provided. By providing comprehensive analysis along with online action planning tools, this enables individual team members to improve their own performance. In addition, Douglas Stafford has a dedicated team of training consultants who work with our clients conducting workshops with managers on how best to use the information to improve performance.

For more information on this please call our Training Director on 0800 783 1913

Would we get help in developing the questionnaire?2016-09-28T12:50:45+00:00

Our Account team work with many international organisations across many industry sectors, they are very experienced in creating, planning and developing bespoke Mystery Shopping programmes, and by completing thousands of mystery shops per month, our teams have built up a wealth of experience.

Would I get help with results presentations?2016-10-21T12:49:46+00:00

Yes, working with many of the world’s most recognised brands, many of our clients like our account team to develop bespoke results presentations. We often support our clients in presenting at senior level or just work with our point of contact to develop a presentation.

Do I get a dedicated Account Manager?2016-10-21T12:49:46+00:00

Yes, every client gets a main point of contact. An Account Manager is assigned to each account. They will work with you to develop the programme on an ongoing basis. It’s important that our Account team understand your specific objectives so they can be innovative, bring added value and work with you to maximise your return on your investment.

How can my teams review their own Telephone Mystery Shops?2016-10-21T12:49:47+00:00

Each team member would be able to review his or her own mystery shops. There are different levels of access, from individual to location manager level to overall management levels of access. All telephone and video mystery shops can be streamed on a client-dedicated portal along with all reporting and report analysis.

What overall executive summary information will I get?2016-10-21T12:49:47+00:00

Our Account Managers work with their clients to develop high level executive summary results analysis that can be provided for senior mangers to get a clear overview of the results.

How do I review my results?2016-10-21T12:49:47+00:00

All clients have their own dedicated web portal DSInsight® providing a range of data and data analysis along with, where applicable, video and telephone streaming.

Can I review Video footage online?2016-09-28T12:46:08+00:00

Yes, on our web portal you can stream the video and look at the report at the same time. You can also create and assign an action plan based on the results.

For more information and a demonstration please contact us on 0800 783 1913

How much available work do you have?2016-10-21T12:49:47+00:00

This is hard to put an exact figure on as this varies from month to month due to different client requirements and requests.

What is the payment system?2016-06-23T17:56:44+00:00

You are payed on each job that is successfully completed and passed through QC. You will be paid this a month and arears.

Would I have to work set hours?2016-10-21T12:49:47+00:00

Becoming a Mystery Shopper will enable you to work the hours you wish.

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