Our Account teams, along with our Account Directors, Customer Improvement Directors and Training Directors, have a vast amount of experience, not just working with our clients in developing customer improvement programmes, they also have a wide range of industry expertise that will ensure that if you select Douglas Stafford as your provider, they will work with you to ensure success.
Please follow this link, where you will find a selection, please contact us on 0800 783 1913 to speak to one of our Account Team members for further information.
Douglas Stafford was founded by its current CEO in 1989. Since the company was founded it has built up an excellent reputation in Customer Service Initiatives, including Mystery Shopping, Customer Satisfaction Surveys (CSI), Training and other Performance Improvement programmes.
Douglas Stafford has a dedicated team to take and manage all live chat activity. Your dedicated Account Manager will advise, develop and implement a programme that provides your organisation with the information they need to improve performance in this area.
There is an option to have dedicated email and telephone numbers where all post enquiry activity can be monitored and reported on.
Douglas Stafford is proud to have a certified Quality Management Standard ISO9001. The accreditation is independently audited every year and provides our clients with the reassurance that they are dealing with a company that places itself under independent scrutiny and has the correct policies and procedures in place.
There has to be an element of self improvement using the information provided. By providing comprehensive analysis along with online action planning tools, this enables individual team members to improve their own performance. In addition, Douglas Stafford has a dedicated team of training consultants who work with our clients conducting workshops with managers on how best to use the information to improve performance.
For more information on this please call our Training Director on 0800 783 1913
Our Account team work with many international organisations across many industry sectors, they are very experienced in creating, planning and developing bespoke Mystery Shopping programmes, and by completing thousands of mystery shops per month, our teams have built up a wealth of experience.
Yes, working with many of the world’s most recognised brands, many of our clients like our account team to develop bespoke results presentations. We often support our clients in presenting at senior level or just work with our point of contact to develop a presentation.
Yes, every client gets a main point of contact. An Account Manager is assigned to each account. They will work with you to develop the programme on an ongoing basis. It’s important that our Account team understand your specific objectives so they can be innovative, bring added value and work with you to maximise your return on your investment.
Each team member would be able to review his or her own mystery shops. There are different levels of access, from individual to location manager level to overall management levels of access. All telephone and video mystery shops can be streamed on a client-dedicated portal along with all reporting and report analysis.
Our Account Managers work with their clients to develop high level executive summary results analysis that can be provided for senior mangers to get a clear overview of the results.
All clients have their own dedicated web portal DSInsight® providing a range of data and data analysis along with, where applicable, video and telephone streaming.
Yes, on our web portal you can stream the video and look at the report at the same time. You can also create and assign an action plan based on the results.
For more information and a demonstration please contact us on 0800 783 1913
This is hard to put an exact figure on as this varies from month to month due to different client requirements and requests.
You are payed on each job that is successfully completed and passed through QC. You will be paid this a month and arears.