More and more companies are using a Click2Chat or Live Chat functionality to communicate with customers online who have an enquiry on their website.
Click2Chat Mystery Shopping is a proven way of assessing how your team deals with online enquiries and questions that are asked by a customer.
Our trained Mystery Shoppers can engage in an online conversation with a representative from your company and measure the responses that are received to any questions/enquiries that are made.
The whole conversation is recorded by the advanced Douglas Stafford system and captured via video on screen, including how long it takes for a representative to respond.
Click2Chat Mystery Shopping can provide real evidence-based results in a similar way to Video Mystery Shopping.