The best time to obtain customer feedback is the moment after they have visited your business: it is fresh in the customer’s mind and you can get a clear picture of both service levels and their overall experience.
Douglas Stafford has a national team of field researchers that can assess your customers’ experience as soon as they leave.
Our highly trained network of customer satisfaction measurement researchers will conduct Onsite Satisfaction Surveys and analyse the results. From this evaluation, our team – with over 27 years’ experience are able to propose recommendations on how to improve your business performance.
The use of Onsite Satisfaction Surveys will allow you to react to customer perceptions and improve service levels quickly. This will then result in increased customer retention, sales and service leads.