Increase sales and improve customer experience through training workshops

We will develop a tailored performance improvement programme, which includes analysis through mystery shopping.

By developing and conducting a tailored Performance Improvement programme across your network will not just provide measurement through Mystery Shopping, Customer Feedback or other metrics, but provide you with a Performance Coach to conduct ongoing workshop style Training using the data with your team members to improve performance!

Douglas Stafford has been working within the CX sector for 30 years providing analysis and training.

Contact us to discuss this very cost effective evidence-based performance improvement programme, which will initiate:

  • Improve team motivation
  • Decrease staff turnover
  • Real change in the areas that matter
  • Improve customer experience
  • Create more revenue opportunities
  •  Improve your chance of success
  • Provide detailed analysis and measurement   across all platforms to suit your business
  • Provide fully-customised online reporting and feedback
  • Give you an edge over your competition
  • Performance tracking on an ongoing basis