Founded in 1964, The Bose Corporation has an unrivalled reputation for developing unique sound solutions that meet virtually any audio challenge – from domestic hi-fi through to Automotive and Aviation applications.

This April, Bose chose Douglas Stafford as the Mystery Shopping Provider for its UK Dealer Network. Aiming for excellence in all that they do, not just in product development but in the way the business is run overall, Bose have appointed Douglas Stafford to work closely with their team. With the insight gained from Douglas Stafford’s Mystery Shopping and Performance Coaching Programmes, the objective is to ensure that that the Dealer Network performs to the highest standards and provides a level of customer service to match. The end result being to boost customer satisfaction levels followed by increased sales.