Mystery shopping in the UK has become a staple with many companies looking to assess the level of service their staff are providing to customers. Here at Douglas Stafford, we provide various mystery shopper services, from video mystery shopping to customer satisfaction surveys, to ensure your customers are receiving the best possible service. As a bespoke mystery shopping company, we work alongside you to discover how our mystery shopper services can help you improve sales and customer service. So, if you have been looking for reliable and professional mystery shopping companies, Douglas Stafford perfectly fits the bill.

How better to judge customer service levels then through video mystery shopping? By using our full colour, HD quality video mystery shopping, you can see for yourself exactly how your staff are dealing with customers and accurately identify areas that can be improved upon. Through video mystery shopping, there are no discrepancies in reports or feedback; you can see exactly what happened firsthand. We provide clients with an online reporting portal so they can view their videos along with an array of reports and analyses, so management can easily view all the facts. We were the first mystery shopping company to employ video mystery shopping in the UK and are proud to adhere to that forward thinking attitude at all times – an attribute that sets us apart from other mystery shopper companies.

It is vital that you know what your customers want or think of your levels of service, and the perfect way to find out is by using customer satisfaction surveys. As a bespoke mystery shopping company we work with you to develop the best customer satisfaction surveys for your needs, whether that be telephone customer satisfaction surveys, exit polls or a variety of other customer related research initiatives. By using customer satisfaction surveys you can garner reliable and detailed market research so you can improve you service and sales.

You may be wondering why exactly you need to invest in mystery shopping companies, but it’s really very simple. It is by far the most effective way of assessing whether your staff are delivering customer service to the standards expected of them. You don’t use mystery shopper companies to see if your employees are doing things wrong, you use them to judge how to improve in the future. Here at Douglas Stafford, a foremost provider of mystery shopping in the UK, we understand the genuine demand for mystery shopper services and deliver them with reliability and professionalism.

We have been providing mystery shopping in the UK for over 21 years and have developed a stellar reputation as one of the best mystery shopper companies in the business. As well as mystery shopping in the UK, we also provide several other customer service initiatives, such as market research, training and tele-sales programmes. Many national and international companies have entrusted us as their favoured mystery shopping company, such as BMW, Fitness First, Renault and Claire’s Accessories. So, for the very best in mystery shopping in the UK, look no further than Douglas Stafford.