Douglas Stafford has passed the first stage of its ISO9001 certificate in recognition of its quality management systems. “We are delighted,” said Douglas Stafford’s Commercial Director John Fieldhouse. “’When Performance Is Everything’ is not only our ‘strap-line’ but also the ethos that underpins all Douglas Stafford products and services.
“As we commit to improving our clients’ performance, we also recognise the need to demonstrate effective quality management and commit to continual improvement of our own services and processes.”
Douglas Stafford has been working with large blue chip companies across a broad range of consumer markets for more than 20 years, delivering performance improvement programmes which help them measure, understand and improve their customers’ experiences.
These are achieved through highly cost-effective mystery shopping and customer surveys, and are supported by industry-leading training programmes and processes that are proven to improve standards of customer service. Douglas Stafford also runs a number of schemes to help companies improve customer retention and connect and reconnect with past customers and prospects. For further details go to: www.douglasstafford.co.uk