Mystery Shopping

Whether you choose telephone, electronic, report based or video mystery shopping, you will be able to get an insight into your team’s sales performance and customer service levels.

Market Research

Knowing what your customers are thinking about your service is paramount, making modifications to your business based on fast, accurate market research information, is crucial.

CSI

A well-planned and implemented telephone Customer Satisfaction Initiative is paramount for achieving high levels of customer retention, incremental and new business levels.

Using performance evaluation data, our training team can provide both team and line management training to make real change. Our workshop style approach will both motivate and improve team performance for the long-term

Customer Insight Consultancy

Working with many of the world’s most recognised brands for over 27 years, Douglas Stafford has become the market leader in the provision of Performance Improvement Analysis including

Mystery Shopping Services

A Multi-Award Winning Company with over 27 years experience working with some of the worlds most recognised brands providing Customer Experience Initiatives

that has made significant improvements to both customer satisfaction and revenue streams.

Why Douglas Stafford?

EXPERIENCE
A head office team of over 115, with many experienced Project Managers and Data Analysts, having built up a wealth of experience by developing and running major projects for a wide range of industries.
ISO 9001
Douglas Stafford is an ISO 9001 accredited company that provides clients with the reassurance that the correct Quality Management Systems are in place and independently audited on a regular basis.
SPECIALISTS
Our Account team don’t just provide results and data, they work with our clients to use information to make a real difference in customer service, client retention, sales and staff motivation.

DSinsight