Evidence-Based Mystery Shopping Customer Insight

Whether you choose telephone, electronic, report based or video, you will be able to get an insight into your team’s sales performance and customer service levels.

Customer Experience Analysis

Knowing what your customers are thinking about your service is paramount, making modifications to your business based on fast, accurate market research information, is crucial.

Training & Consultancy

Our Training Consultants will equip your managers with the skills and tools they need to motivate and develop their frontline team members to improve performance and increase customer satisfaction.

Global Customer Experience Consultancy

Working with leading International brands to provide Measurement, Insight and Customer Experience Solutions.

Mystery Shopping Services

A Multi-Award Winning Company with over 29 years experience working with some of the world’s most recognised brands providing Customer Experience Initiatives.

Why Douglas Stafford?

  • EXPERIENCE
    A head office team of over 115, with many experienced Project Managers and Data Analysts, having built up a wealth of experience by developing and running major projects for a wide range of industries.
  • ISO 9001
    Douglas Stafford is an ISO 9001 accredited company that provides clients with the reassurance that the correct Quality Management Systems are in place and independently audited on a regular basis.
  • SPECIALISTS
    Our Account team don’t just provide results and data, they work with our clients to use information to make a real difference in customer service, client retention, sales and staff motivation.

DSinsight

“The value is not in what we provide in the form of Performance Evaluations… But what you do with what we provide, and how well you do it.”

Great,  but what about training?

We’ve got it covered

Some of our clients

  • Virgin Holidays