Customer experience is about understanding the customer journey.  We’re here to guide the way.

Our specialist consultants will work with your team, immersing ourselves in your brand, to develop an effective CX initiative to help your business deliver a customer experience that not only meets expectations, but surpasses them.

CX

Strategies to gain customer insight and understand the customer journey

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AUDIT

Brand standards and transactional pricing audits to measure consistency and brand equilibrium across your business

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TRAINING

Training programmes to develop the skills of your team and strengthen customer service abilities

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For 30 years, Douglas Stafford has been a market leader in performance improvement and customer service analysis. Working with some of the most recognised brands in the world, our services have helped to develop and improve customer service for businesses worldwide.