Global Customer Experience Consultancy

Working with leading International brands to provide Measurement, Insight and Customer Experience Solutions.

Mystery Shopping Services

A Multi-Award Winning Company with over 28 years experience working with some of the world’s most recognised brands providing Customer Experience Initiatives.

Why Douglas Stafford?

    A head office team of over 115, with many experienced Project Managers and Data Analysts, having built up a wealth of experience by developing and running major projects for a wide range of industries.
  • ISO 9001
    Douglas Stafford is an ISO 9001 accredited company that provides clients with the reassurance that the correct Quality Management Systems are in place and independently audited on a regular basis.
    Our Account team don’t just provide results and data, they work with our clients to use information to make a real difference in customer service, client retention, sales and staff motivation.


“The value is not in what we provide in the form of Performance Evaluations… But what you do with what we provide, and how well you do it.”

Great,  but what about training?

We’ve got it covered

Some of our clients

Mystery Shopping Services

Mystery shopping in the UK has become a staple with many companies looking to assess the level of service their staff are providing to customers. Here at Douglas Stafford, we provide various Mystery Shopping services, from Video Mystery Shopping to Customer Satisfaction Surveys , to ensure your customers are receiving the best possible service.

Douglas Stafford

As a bespoke Customer Experience Consultancy, we work alongside you to discover how Mystery Shopping can help you improve sales and customer service. So, if you have been looking for a reliable and professional Customer Insight company, Douglas Stafford perfectly fits the bill. Contact Us Today

Looking to become a Mystery Shopper

Visit our Careers page to register your interest in becoming a Mystery Shopper with Douglas Stafford and complete our online registration form, with as much detail as possible about your availability and distance you are prepared to travel.