Douglas Stafford is looking forward to a great 2012!

At the start of every year our founder and CEO Nigel Cook gets together with his management team to review the performance of the previous year and discuss what improvements can be made in service levels, product enhancements and client support.

“Douglas Stafford had an excellent 2011, with the dedication and hard-work of our team,” says Nigel Cook. “We continue to build on over twenty years of success in Mystery Shopping. Our business grows in strength by maintaining our long standing client base, including Volkswagen, Audi, Ford and Renault plus many more, many who have worked with us for nearly ten years, and by signing new contracts with other automotive clients including Toyota, Skoda and Kia Motors.  We are now working with over 47% of the UK’s Automotive Manufacturers, plus a large number of dealer groups and individual dealerships. This places Douglas Stafford as the UK’s number one provider”.

During 2011 Douglas Stafford was awarded a Special Achievement award from an industry leading automotive publication ’Car Dealer Magazine’, which highlighted the best motor trade suppliers to do business with as voted by the industry.

“The non-automotive division has also had excellent client retention with great success at winning new contracts during 2011,” adds Ben Sargeant, Douglas Stafford’s Operations Director. “We are very proud to have won a contract  with Vodafone covering their retail network along with GymBox, a unique fitness and entertainment group. We also recently signed a national contract with Persimmon Homes, and with a number of other projects in the pipeline, we are looking at a good 2012”, states Ben Sargeant.

“Another achievement for 2011, and one we are very proud of, is our ISO 9001 certification,” comments Douglas Stafford’s Commercial Director John Fieldhouse. “This confirmed the quality of our management system and our processes. The ISO 9001 certification is all about continuous improvement and our team will keep on making our operations better and more efficient for our customers, this year and the years after that”.

For more information on how Douglas Stafford can help improve your customers’ experience and your business bottom-line through mystery shopping, client research and staff training in 2012, call us on 0800 7831913 or go to www.douglasstafford.com.