- Mystery ShoppingOur national team of experienced Mystery Shoppers can act as your eyes and ears in revealing your organisation’s standards in customer service.
- TrainingDouglas Stafford’s training programmes are designed to help your teams improve their performance and achieve their collective goals.
- Client SurveysWhy are your customers leaving empty handed? Are your customers happy with your service? Just two important questions our surveys can answer for you.
Welcome to Douglas Stafford
You can’t rely upon your products alone to make your business successful. It is customer service that makes or breaks the sale.
Douglas Stafford specialise in providing efficient evaluation and effective training programmes that improve your standards of customer service. These programmes work because, to us, performance is everything.
Mystery Shopping Demonstration
Click the 'Play' button below to view our Mystery Shopping demonstration video.
Case Studies
Here are some examples of successful programmes we’ve recently completed for our clients.
Latest News
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Douglas Stafford Raise £850 in Dragon Boat Festival 2009
Douglas Stafford raise £850 for charity in Dragon Boat Race
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Douglas Stafford hits right notes with Bose
This April, Bose chose Douglas Stafford as the Mystery Shopping Provider for its UK Dealer Network.
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1000 Lakeside Is Top Choice For Performance Improvement Company
Highcross has attracted performance improvement company, Douglas Stafford.
About Douglas Stafford
© 2009 Douglas Stafford
All Rights Reserved.
