Performance improvement through On-Site Mystery Shopping
Review Staff Performance
This form of performance evaluation will provide your management team with the tools to develop, train and re-train their teams to improve customer service and sales performance.
One of our highly trained mystery shoppers will conduct a visit to the point of sale, posing as a normal customer.
By having the ability to review staff performance using this method of evaluation, you will enable management and training teams to highlight good and bad practices and use the footage as evidence based training. The purpose of this type of mystery shopping is to provide information to your management team upon which business decisions can be taken.
DSInsight Reporting System
Douglas Stafford has developed a sophisticated reporting system 'DSInsight'. This will provide a clear picture of both sales and customer service performance levels.
In conjunction with state of the art micro digital HD quality video production initiatives, we are able to provide high quality video mystery shopping to all our clients.
This form of evaluation can be provided on DVD, and or via Douglas Stafford's interactive website, DSInsight.
Please click the link below to view a Video Mystery Shopping demonstration
'Buy In'
Douglas Stafford work with new clients to get buy in from all team members in the set-up phase so as to get the best from this type of initiative, increasing the return on the investment and motivating team members to use the information as a self improvement tool.
Please follow the links below to read more about the other types of mystery shopping Douglas Stafford provide.
