Clients

Developing and maintaining partner relationships with many blue chip corporations spanning eighteen years has enabled Douglas Stafford to remain at the forefront of performance development initiatives through mystery shopping. By designing and managing both large and small projects for our many corporate partners, Douglas Stafford has become a specialist within it’s field.

Specialising in this niche market, Douglas Stafford has gained a vast degree of knowledge and transferable expertise to assist both new and existing partners, developing professional mystery shopping programmes that will provide valuable information to enable your management team to improve customer satisfaction, sales performance and your bottom line.

Automotive:

For many years Douglas Stafford has worked in partnership with many motor manufacturers both on a national and international basis, as well as dealer groups and individual dealerships. Developing and managing projects for over fifteen motor manufacturers, including a number of premium brands, Douglas Stafford has become the automotive industry’s preferred choice.

Property:

Over the years Douglas Stafford has worked in partnership with the major property builders and estate agents, both on a regional and national basis within the UK. By providing a suite of tailored mystery shopping programmes, the sales management teams are able to use the information provided with their negotiators to help develop their business, train new staff members and increase sales and customer service levels across the board.

Retail:

Our high street retail clients are fully aware that in today’s business climate with intense competition, slim margins and high expectations, monitoring their front-line sales teams has never been more important. Douglas Stafford has and will continue to work with high profile brands, creating programmes that will serve as a platform for their management teams to ensure that sales performance, standards of service and sales objectives are maintained to protect both market share and bottom line.

Building & Construction Materials Suppliers:

Acting as trade and retail customers, Douglas Stafford have developed and managed mystery shopping projects for construction related industries, specifically in the sales and hire specialist building materials industry sectors.

Financial:

With the increase of regulations over the years within the financial industry market sector, Douglas Stafford has developed mystery shopping programmes that enable their clients to measure not only the sales performance of front line personnel, but also compliance monitoring initiatives.