On-Site Mystery Shopping
In the current retail market, consumers have a greater choice than ever.
To ensure that your company is chosen over the competition, your team’s customer
handling and sales skills need to be honed and well rehearsed. Do your salespeople
go that extra mile to guarantee customer satisfaction? Do they have the talents necessary
to turn a potential customer into a buyer?
By using our On-Site Mystery Shopping Service, this invaluable information will be
available to you. Our fully-trained team of mystery shoppers will pose as customers
and visit your business, compiling detailed reports of their findings. If you choose
our video mystery shopping option, our mystery shoppers will also digitally record their
meetings with your staff using the latest hidden camera technology.
Our On-Site Mystery Shopping Service will provide you with:
- Comprehensive data reports (customised according to the needs of your company).
- An interactive website containing a breakdown of results for each mystery shop.
- The option to have full colour digital video footage of your team at work.
- We also offer a performance planning option. This enables your team members to develop and submit their own action plans for improvement.
Put together, this information will enable your management team to assess,
monitor, and measure the performance of your sales and support teams. You will
be able to reward good performance, pinpoint areas that need improvement, and use
the data gathered to develop an effective training programme to ensure that each member
of your team has the skills required to improve sales and customer service.