Training and Development Workshops

From workshops to train and motivate your front-line customer facing teams, to courses to guide your management in the training of those teams, we can offer effective coaching solutions for your company. We have specialist trainers who will work with your team and managers to improve customer service and sales techniques, and ensure that these improvements are sustained long-term.

We offer workshops in the following areas:

• Telesales - Incoming calls.
• Telesales - Outgoing follow-up calls.
• Face-to-Face Sales – Selling in a showroom environment.
• Train the Trainer – Coaching for managers to enable them to guide their teams using the research provided by our mystery shopping surveys.

Your courses and workshops will be specially created using the information gathered from your mystery shopping and market research programmes. You can therefore be assured that they will be totally relevant to the individual needs of your business and staff members.