Douglas Stafford is a UK customer experience consultancy. Working with some of the most recognised brands in the world, our services have helped to develop and improve customer experiences for businesses worldwide. We are renowned for our award-winning Mystery Shopping services, and have expanded our services over the last 30 years to cover all aspects of customer experience management (CXM).

Why choose us?

CX may be a buzzword for many, but customer experience has been our focus for 30 years. Since opening our doors for business in 1989, we’ve successfully learnt that everything attributed to a business plays a role in a customer’s experience and have adhered this to every one of our business strategies. Since then, we have offered insight and expertise to some of the biggest brands in the world, improving customer experiences across all sectors worldwide.

Our solutions will help your brand create an optimal experience for customers across every touchpoint. We have a team of over 50 CX consultants situated in our head office, with an ever-increasing team of Trainers, Researchers, Mystery Shoppers and Auditors that we recruit, train and manage across the UK.

Our specialist consultants will work with your team, immersing ourselves in your brand, to develop an effective CX initiative to help your business deliver a customer experience that not only meets expectations, but surpasses them.


Acquire customer insight and understand the customer journey with our CX strategies.

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Measure consistency and brand equilibrium across your business with our brand standards and pricing audits.

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Develop the skills of your team and strengthen customer service abilities with our evidence-based training.

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Customer experience is about understanding the customer journey. We’re here to guide the way.

Speak to one of our CX consultants today to find how we can help your business.

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