For 30 years, Douglas Stafford have worked with a multitude of brands, both big and small, to develop and improve customer service worldwide through Mystery Shopping. But the business world has changed over the last three decades and customer expectations have grown.
At Douglas Stafford, our services cover all aspects of customer experience management.
We offer CX strategies to gain customer insight and understand the customer journey; brand standards and transactional pricing audits to measure consistency and brand equilibrium across your business; and training programmes to develop the skills of your team and strengthen customer service abilities.
Our specialist consultants will work with your team, immersing ourselves in your brand, to develop an effective CX initiative to help your business deliver a customer experience that not only meets expectations, but surpasses them.