We are a consultancy that can bring to your business many lessons learnt, along with ideas and some creative project development initiatives that have been developed and implemented across our client portfolio. Douglas Stafford have gained a vast amount of experience both designing and managing CX improvement projects in partnership with worldwide brands across a range of sectors.

Customer’s expectations have increased over the years; customers now have many platforms to provide feedback to a wide audience. CX evaluation and performance management has also changed dramatically, Douglas Stafford have developed initiatives with a vast range of clients, including BMW, Jaguar Land Rover, Rolex, some of the largest Property Developers, Estate Agents in the UK along with many other house-hold names. Many of our clients have worked with us for many years.

With a head office team of over eighty Account Management team members, a team of CX training and development consultants, we are able to provide improvement ideas and initiatives that will help increase your customers experience, sales and customer retention. Douglas Stafford recruits trains and manages a large UK national team of Mystery Shoppers, Researcher and Auditors that align with our client’s brands that enables us to complete fieldwork projects across out portfolio of clients.

Douglas Stafford can, design, develop, plan and initiate a Mystery Shopping programme, On-Site Brand Standards Audit programme and Training Initiatives that will provide your business with a comprehensively combined CX performance improvement initiative, along with a bespoke web-based data analysis-reporting platform and hands-on consultative expertise.


On-Site Mystery Shopping – Video or Report-Based, Telephone, online and social media platform mystery shopping options


Brand standards and transactional pricing audits to measure consistency and brand equilibrium across your business


By using CX analysis, our CX consultants will develop and deliver Evidence-Based Training workshops that focus on any under-performing areas.

Customer experience is about first understanding your customer’s journey, analysing that journey and then using the data to improve that journey.

Speak to one of our CX consultants today to find how we can help your business.

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