Success for Contact Centre team member
By Jamie White – Head of Communications
A team member at Douglas Stafford has been rewarded for his outstanding work on a bespoke mystery shopping project with one of the UK’s leading automotive manufacturers.
Robert Darling, who works in the Contact Centre at Douglas Stafford, managed to beat the record set for the most amount of accompanied aftersales mystery shopping visits booked with existing clients of the company, in one day.
Operations Manager for Douglas Stafford - which has its head office in Portsmouth – Paul Brown, said: “Robert has been working on the project since last year and his work has always been of a very high standard. He has worked hard on this project and I know he has been very determined to beat the booking record. I’m delighted for him.
“His success seems to have created a culture of achieving in the department, as we’ve had another team member, Julie Warrior, match Robert’s achievement. I think the success of our training and the focus on achieving targets is certainly paying off. The team are delivering exceptional service and getting the results, which is excellent.”
Robert was presented with a bottle of champagne and cinema tickets by Douglas Stafford Operations Director, Ben Sargeant.
Robert said: “I am delighted to beat the record. I was determined to beat it and I’m thrilled I have managed to. There is a great team dynamic in our Contact Centre and everyone is motivated to succeed. My aim now is to achieve even more.”
Paul added: “We have fantastic team, each with different skills that compliment and inspire each other. Credit must also go to our Contact Centre Supervisor, Tanya Powell, who has helped take the department to the next level.”
Mystery Shopping and Performance Improvement company, Douglas Stafford, provides tailored bespoke nationwide mystery shopping and customer experience programmes to include Telephone Mystery Shopping, Report-Based Mystery Shopping, Email Mystery Shopping and Video Mystery Shopping to a range of clients in various industry sectors.
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