Mercedes-Benz wins two awards at the Fleet Awards

By Jamie White – Head of Communications

Mercedes-Benz is celebrating after scooping two awards at the annual Fleet News Awards in London last night.

The event recognises the best and brightest within the fleet industry, the most competitive cars, initiatives and operators in the UK right now.

Mercedes-Benz was announced as ‘Most Improved Fleet Manufacturer of the Year’, being recognised for making the biggest strides forward in terms of fleet relationships over the past 12 months.

Nick Andrews (pictured), Head of Fleet, Mercedes-Benz UK, said: “This accolade confirms the commitment we have to our customers; we’ve listened to their feedback, we’ve acted, and now we are seeing the success. We couldn’t have achieved this without the outstanding product development across the range, the exceptional service our retailer network delivers, and the hard work from colleagues across the entire organisation.”

The second award of the night was for the inaugural ‘Best Chauffeur Car’ prize – presented for the S-Class – rounding off a busy start to the year for this flagship model, with five awards already under its belt.

Stephen Briers, Editor of Fleet News, added: “Mercedes-Benz has gone from being a closed-door manufacturer to one keen to listen to customers and fleet influencers with feedback forums and regional summits. It has an outstanding product line-up which is improving all the time and has invested heavily in a new staffing structure, employing more people to raise its service levels. Mercedes-Benz has realigned its focus and culture, making it much more fleet orientated.

“The S-Class combines supreme comfort, the latest technology and a strong running costs proposition to appeal to drivers, passengers and business owners alike. It takes Mercedes-Benz back to the top of the league for quality; reputation and image par excellence.”

Mystery Shopping and Performance Improvement company, Douglas Stafford, provides Mercedes-Benz with a bespoke nationwide mystery shopping and customer experience programme to include Telephone Mystery Shopping, Report-Based Mystery Shopping, Email Mystery Shopping and Video Mystery Shopping.