Volkswagen Transporters to join the AA fleet
By Jamie White – Head of Communications
Valued clients of Douglas Stafford, Volkswagen Commercial Vehicles, is set to supply the AA with 90 new Transporters for its roadside technicians.
The Transporters are part of a partnership deal following the AA’s appointment to provide more than 110,000 Volkswagen Commercial Vehicles customers with roadside assistance support.
The vans are fitted with specialist tools and the latest VAS equipment, including a diagnostic interface that connects to customers’ vehicles to identify problems quickly. The system also allows technicians to carry out the latest software updates at the side of the road.
As well as boosting its fleet with new Transporters, the AA is also investing in a dedicated call centre at its headquarters in the West Midlands that will handle all customer roadside assistance enquiries. Technicians will be on hand 24-hours a day, seven days a week, and all will be specially trained to work on Volkswagen Commercial Vehicles.
The new roadside assistance partnership means the AA will be available to Volkswagen Commercial Vehicles customers anywhere in the UK.
The service includes home assistance, European cover, a dedicated UK-based customer service centre and delivery of customers’ cars to any UK destination including Volkswagen’s dedicated Van Centre network. The new AA Transporters will be equipped with state-of-the-art equipment, carry only genuine Volkswagen Commercial Vehicle parts and tools, and patrol staff will be Volkswagen trained technicians, to ensure the best possible care.
Douglas Stafford works with Volkswagen Commercial Vehicles, providing a tailored mystery shopping programme across the UK to include video mystery shopping.
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