By Jamie White – Head of Communications

Hyundai’s comprehensive SME After Sales Programme has been recognised as the best on the market for the second year running.

Motoring website Business Car Manager awarded Hyundai the ‘Best SME After Sales Programme’ title at their annual awards yesterday (Thursday).

Business Car Manager was particularly impressed with Hyundai’s Customer Charter – first introduced in Spring 2014.

The Charter focuses on four areas – reducing cost of ownership, ensuring ease of use, delivering a Hyundai experience and complete transparency. To achieve these aims, Hyundai implemented a range of initiatives such as fixed labour rates and discounts on parts, while also ensuring baseline customer service requirements are met.

Ralph Morton, Editorial Director at Business Car Manager, said: “It is little wonder that Hyundai has won the Best After Sales Programme award again. Not only does the company offer one of the best new car warranties on the market, it backs up this peace of mind with real operational support for SMEs running company cars.”

Martin Wilson, Fleet Director, Hyundai Motor UK said: “This second consecutive award from Business Car Manager is testament to the huge strides Hyundai has made improving and developing our SME After Sales Programme. From the introduction of the Fleet Aftersales Charter and appointment of a dedicated Fleet Aftersales manager at Hyundai UK, to our comprehensive ‘Mystery Shop’ programme, we are truly focused on delivering the best experience for our small and medium sized business customers.”

Douglas Stafford has been working with Hyundai for several years, carrying out a range of mystery shopping, performance improvement and contact centre initiatives for the motor manufacturer.

Follow mystery shopping and performance improvement company, Douglas Stafford:

on Twitter @DouglasStafford 

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