Why choose training?

  • The results of a Mystery Shopping Programme has a lot of value if the information is used to develop and improve your team’s performance.
  • Our Performance Development Training will equip your managers with the skills and tools they need to motivate and develop their frontline team members to improve performance and increase customer satisfaction.
  • Our training will build a more motivated team that will be keen to use both Mystery Shopping and other Performance Measurement results to improve.
  • Our Training team can work with and develop your front line teams to improve motivation, performance resulting in increased customer satisfaction and retention at the same time increasing sales revenue.


Assisting your managers to raise the performance of their teams

This programme will train Sales Managers to become performance coaches, so that they can quickly, sensitively and firmly get their people performing to their true potential. We believe that if you can get one manager motivated to coach, then the whole team will follow the Manager’s lead.

Douglas Stafford’s Portsmouth Head Office is based in the 1000 Lakeside building, which has easy access to the M27 motorway.

1000 Lakeside, Western Road, Portsmouth PO6 3EN
Phone: 02392 830011

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Douglas Stafford would strongly recommend our Performance Coaching Programme as part of an initiative to improve the Customer Experience

and support you in driving customer service and sales performance improvement initiatives across all of your Business Outlets.
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Mystery Shopping Services

Mystery shopping in the UK has become a staple with many companies looking to assess the level of service their staff are providing to customers. Here at Douglas Stafford, we provide various Mystery Shopping services, from Video Mystery Shopping to Customer Satisfaction Surveys , to ensure your customers are receiving the best possible service.

Douglas Stafford

As a bespoke Customer Experience Consultancy, we work alongside you to discover how Mystery Shopping can help you improve sales and customer service. So, if you have been looking for a reliable and professional Customer Insight company, Douglas Stafford perfectly fits the bill. Contact Us Today

Looking to become a Mystery Shopper

Visit our Careers page to register your interest in becoming a Mystery Shopper with Douglas Stafford and complete our online registration form, with as much detail as possible about your availability and distance you are prepared to travel.